Best Auto Repair, Tucson

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New ownership since 2016! 520-351-2061

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 520-351-2061 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Jasper
  • Parts Plus
  • BBB Reviews
  • Car Care Aware

Testimonials

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    We found our former auto repair shop closed only to "randomly" pull into Mark Knaak's, Covenant Automotive, LLC today. While it makes sense to get an appointment, they performed mechanical service on two of our cars without hesitation. They were pleasant to work with, asked appropriate questions, provided information and excellent service second to none. Mark is a VERY experienced mechanic and able to work on almost ANY make or model. He specializes in "high end" luxury vehicles. Raise your prices, Mark! You deserve EVERY penny. THANK YOU. We'll be back!

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    Mark was honest, kind, worked very efficiently, and made my experience at Covenant Automotive not only enjoyable but heaven sent. I will certainly be taking my Nissan to him and his team as long as they are in business in Tucson. Thank you Mark for your kind heart and excellent service!

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    Very impressed! I just dropped in before 3pm on 2/19/2018 with my 2001 F150 Lariat, thinking I might need a fuel filter replacement..."Service Engine Soon" light was lit. When they checked, it was determined the truck was misfiring on #8. I thought I'd have to arrange another day to bring it in for the estimated 3 hour job; Mark assured me that he could get two guys to work on it right away, and if they had to go a little past 5, they'd do whatever was needed to get me going. Well, a whole set of plugs and a new coil, and they finished at 4:50! Amazing work!

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    My stepdad brings in our cars to Mark and he does a fabulous job taking care of them! I took my Nissan Maxima in for an oil change and to get my splash guard nailed back into place. They took excellent care of my car and I am very impressed with them! Will be back with my husband's car for an oil change, and will keep coming back! The oil change is a great price for the service that you receive!

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    Very honest work done in timely manner prices very good

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    Mark has worked on my Mercedes E350...and now a doge journey (only an oil change and inspection before cross country trip.) The service and above all, honesty you'll get here is just the best. We're moving east and will miss them!