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New ownership since 2016! 520-351-2061

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 520-351-2061 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Parts Plus
  • BBB Reviews
  • Car Care Aware

Testimonials

  • We found our former auto repair shop closed only to "randomly" pull into Mark Knaak's, Covenant Automotive, LLC today. While it makes sense to get an appointment, they performed mechanical service on two of our cars without hesitation. They were pleasant to work with, asked appropriate questions, provided information and excellent service second to none. Mark is a VERY experienced mechanic and able to work on almost ANY make or model. He specializes in "high end" luxury vehicles. Raise your prices, Mark! You deserve EVERY penny. THANK YOU. We'll be back!
    -Thomas & Gloria W.

  • Mark was honest, kind, worked very efficiently, and made my experience at Covenant Automotive not only enjoyable but heaven sent. I will certainly be taking my Nissan to him and his team as long as they are in business in Tucson. Thank you Mark for your kind heart and excellent service!
    -Hallah K.

  • Very impressed! I just dropped in before 3pm on 2/19/2018 with my 2001 F150 Lariat, thinking I might need a fuel filter replacement..."Service Engine Soon" light was lit. When they checked, it was determined the truck was misfiring on #8. I thought I'd have to arrange another day to bring it in for the estimated 3 hour job; Mark assured me that he could get two guys to work on it right away, and if they had to go a little past 5, they'd do whatever was needed to get me going. Well, a whole set of plugs and a new coil, and they finished at 4:50! Amazing work!
    -Pam D.

  • My stepdad brings in our cars to Mark and he does a fabulous job taking care of them! I took my Nissan Maxima in for an oil change and to get my splash guard nailed back into place. They took excellent care of my car and I am very impressed with them! Will be back with my husband's car for an oil change, and will keep coming back! The oil change is a great price for the service that you receive!
    -Renee F.

  • Very honest work done in timely manner prices very good
    -Sean H.

  • Mark has worked on my Mercedes E350...and now a doge journey (only an oil change and inspection before cross country trip.) The service and above all, honesty you'll get here is just the best. We're moving east and will miss them!
    -Phyllis G.

  • Very honest and fair! My stepdad has been bringing the cars here for years and they are very fast and effeciant. I will be coming back again in the future for any work that needs to be done to my car.
    -Renee

  • Covenant has repaired my BMW multiple times and are amazing to work with. I always get a fair price and they are extremely responsive. They will continue to get my families business.
    -Elise N.

  • My 2000 GMC 1500 SLT 2WD with 147K original miles had developed a popping sound in the frt left side while I was visiting in Tucson, and being a bit of a motorhead from years past, I had a good idea as to what it was. I took it into a well known national chain garage to do an inspection, not only did they charge me $20 to do the inspection, they quoted me well over $2300 to complete the work. Then I did a little web search and found Covenant Automotive which is backed by NAPA so I called made an appt. I took it in as scheduled and they got right on it, doing the inspection and working up a quote, that is when Mark told me that he would quote the job in the most economical manner, which meant replacing the entire upper arm rather than replacing the bushings and the ball joint separately on both sides, as well as the tie rods on both sides. He quoted me $1017 and change which also included an alignment. They took me back to the RV Park where I was staying and finish! ed the work as promised, on time and on budget! I have driven the truck now for a few weeks, took a 500 mile road trip and I am completely satisfied with the quality level of their work. Mark and his team are not just mechanics, they are motorheads themselves and it is in their blood, they will work on your car or truck as if it was their own and they take great pride in their commitment to their customers My thanks to the team at Covenant Automotive, and Happy New Year!
    -Marc G.

  • All I can say is I wish you were here in Amarillo where I just moved. I've never had such good service from anyone, and I am a real skeptic when it comes to mechanics. You and your crew are the best. Thank you!
    -Bonnie Lundy