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New ownership since 2016! 520-351-2061

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 520-351-2061 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Parts Plus
  • BBB Reviews
  • Car Care Aware

Testimonials

  • We found our former auto repair shop closed only to "randomly" pull into Mark Knaak's, Covenant Automotive, LLC today. While it makes sense to get an appointment, they performed mechanical service on two of our cars without hesitation. They were pleasant to work with, asked appropriate questions, provided information and excellent service second to none. Mark is a VERY experienced mechanic and able to work on almost ANY make or model. He specializes in "high end" luxury vehicles. Raise your prices, Mark! You deserve EVERY penny. THANK YOU. We'll be back!
    -Thomas & Gloria W.

  • Mark was honest, kind, worked very efficiently, and made my experience at Covenant Automotive not only enjoyable but heaven sent. I will certainly be taking my Nissan to him and his team as long as they are in business in Tucson. Thank you Mark for your kind heart and excellent service!
    -Hallah K.

  • Very impressed! I just dropped in before 3pm on 2/19/2018 with my 2001 F150 Lariat, thinking I might need a fuel filter replacement..."Service Engine Soon" light was lit. When they checked, it was determined the truck was misfiring on #8. I thought I'd have to arrange another day to bring it in for the estimated 3 hour job; Mark assured me that he could get two guys to work on it right away, and if they had to go a little past 5, they'd do whatever was needed to get me going. Well, a whole set of plugs and a new coil, and they finished at 4:50! Amazing work!
    -Pam D.

  • My stepdad brings in our cars to Mark and he does a fabulous job taking care of them! I took my Nissan Maxima in for an oil change and to get my splash guard nailed back into place. They took excellent care of my car and I am very impressed with them! Will be back with my husband's car for an oil change, and will keep coming back! The oil change is a great price for the service that you receive!
    -Renee F.

  • Very honest work done in timely manner prices very good
    -Sean H.

  • Mark has worked on my Mercedes E350...and now a doge journey (only an oil change and inspection before cross country trip.) The service and above all, honesty you'll get here is just the best. We're moving east and will miss them!
    -Phyllis G.

  • Very honest and fair! My stepdad has been bringing the cars here for years and they are very fast and effeciant. I will be coming back again in the future for any work that needs to be done to my car.
    -Renee

  • Covenant has repaired my BMW multiple times and are amazing to work with. I always get a fair price and they are extremely responsive. They will continue to get my families business.
    -Elise N.

  • My 2000 GMC 1500 SLT 2WD with 147K original miles had developed a popping sound in the frt left side while I was visiting in Tucson, and being a bit of a motorhead from years past, I had a good idea as to what it was. I took it into a well known national chain garage to do an inspection, not only did they charge me $20 to do the inspection, they quoted me well over $2300 to complete the work. Then I did a little web search and found Covenant Automotive which is backed by NAPA so I called made an appt. I took it in as scheduled and they got right on it, doing the inspection and working up a quote, that is when Mark told me that he would quote the job in the most economical manner, which meant replacing the entire upper arm rather than replacing the bushings and the ball joint separately on both sides, as well as the tie rods on both sides. He quoted me $1017 and change which also included an alignment. They took me back to the RV Park where I was staying and finish! ed the work as promised, on time and on budget! I have driven the truck now for a few weeks, took a 500 mile road trip and I am completely satisfied with the quality level of their work. Mark and his team are not just mechanics, they are motorheads themselves and it is in their blood, they will work on your car or truck as if it was their own and they take great pride in their commitment to their customers My thanks to the team at Covenant Automotive, and Happy New Year!
    -Marc G.

  • All I can say is I wish you were here in Amarillo where I just moved. I've never had such good service from anyone, and I am a real skeptic when it comes to mechanics. You and your crew are the best. Thank you!
    -Bonnie Lundy